Return & Refund Policy

✅ 14-Day Return Policy

We offer a 14-day return policy. This means you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must meet all of the following conditions:

The item must be unused, unworn, and in the same condition as received
All original packaging, tags, and accessories must be included
A receipt or proof of purchase is required

📧 How to Start a Return

To start a return, please contact us at:

Email: info@bagsnbags.shop

Once your request is approved, we will send you:

A return shipping label
Return instructions

⚠ Returns sent without prior approval will NOT be accepted.

📍 Return Address (U.S. Logistics Facility)

All approved returns must be sent to:

1898–1800 E Ellicott St
Tampa, FL 33610, USA

✔ This location is used strictly as our U.S. logistics and warehouse facility
❌ This is NOT a retail store or customer service office

⏳ U.S. Return Delivery Time (Very Important)

For international customers, approved returns shipped to our U.S. warehouse may take:

7–15 business days to arrive, depending on:

Shipping carrier
Country of origin
Customs processing

✅ Refund processing begins ONLY after the item is physically received and inspected at our U.S. warehouse.

🚨 Damaged or Wrong Items

Please inspect your order immediately upon delivery.

If your item is:

Damaged
Defective
Incorrect

📧 info@bagsnbags.shop

We will resolve the issue as quickly as possible.

❌ Items That Cannot Be Returned

We do NOT accept returns for:

Custom or personalized products
Perishable goods
Personal care or hygiene items
Hazardous or flammable materials
Gift cards
Final-sale or clearance items

If you are unsure whether your item qualifies, please contact us before returning.

🔄 Exchanges

To exchange an item:

Request a return at info@bagsnbags.shop
Once the return is approved and shipped back
You may place a new order for the replacement product

🇪🇺 European Union Customers

If your order was delivered within the European Union:

You may cancel or return your order within 14 days of delivery
Items must be:
- Unused
- In original condition
- With tags and original packaging

💰 Refund Processing

Once we receive and inspect your returned item:

You will be notified by email
If approved:
- Refunds are issued to your original payment method
- Processing takes up to 10 business days
- Your bank or card issuer may take additional time to finalize the refund

If more than 15 business days have passed since refund approval, contact us at:

📧 info@bagsnbags.shop

🏢 Company Information

Company Name: Syed Muhammad Azeem Zaidi
CNPJ: 56.009.576/0001-74
Phone / WhatsApp: +55 17 99764-5506
Support Email: info@bagsnbags.shop

Primary Business Address (Brazil)

R Paraíso, Número 1360
CEP 16074-187
Bairro Novo Paraíso
Araçatuba – SP, Brazil

Warehouse Address (U.S. – Logistics Only)